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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nick Kalicatzaros

Nick Kalicatzaros

May 19, 2026

5  out of  5
rating by Nick Kalicatzaros
"Elizabeth was able to help me save a ton of money by switching for my auto and condo insurance! highly recommend!"
We responded:
"Thank you, Nick, for being a valued part of the State Farm family. So happy to hear that Elizabeth provided great service. Carrie Ratliff - State Farm Insurance Agent"
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DiAndra Zyznar

May 6, 2026

5  out of  5
rating by DiAndra Zyznar
"Highly recommend Carrie Ratliff and her team at State Farm in Poland, OH! I worked with Carrie and her staff (Maegan and Elizabeth were fantastic!) for my auto and home insurance needs. They took the time to explain all my options clearly, helped me bundle policies to save money, and made the whole process stress-free. When I had a question about my policy recently, they responded quickly and resolved everything right away. It’s refreshing to have an insurance agent who truly cares and feels like a neighbor rather than just another company. If you’re in the Youngstown area and looking for reliable car, home, life, or other insurance coverage, call Carrie Ratliff State Farm. You won’t be disappointed! Thank you for the excellent service! 🙌"
We responded:
"Thank you for the 5-star review, DiAndra! We’re thrilled to hear you had such a great experience with us. It was a pleasure for our team to assist you with your auto and home insurance needs. We love to assist our good neighbors in Youngstown and surrounding areas. Carrie Ratliff - State Farm Insurance Agent"
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Chrissy Koenig

May 6, 2026

5  out of  5
rating by Chrissy Koenig
"We have insurance through carrie and we love her and her staff!"
We responded:
"Chrissy, your feedback truly made our day! We’re grateful for your loyalty and support. Thank you for choosing our Poland State Farm office. Carrie Ratliff - State Farm Insurance Agent"
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Mason Zyznar

May 5, 2026

5  out of  5
rating by Mason Zyznar
"We use State Farm for all our insurance needs. Even disability!"
We responded:
"Wow, thank you, Mason! We’re so grateful to have amazing customers like you. Thank you for trusting us for your insurance needs, we're always here for you. Carrie Ratliff - State Farm Insurance Agent"
Profile photo of Mason

Mason

May 5, 2026

5  out of  5
rating by Mason
"happy to have life insurance with state farm"
We responded:
"Thank you for sharing your thoughts! We’re so glad you’re happy with your life insurance at our Poland State Farm office. If you ever have questions or need help, we’re always here for you. Carrie Ratliff - State Farm Insurance Agent"
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lisa Arkwright

May 1, 2026

5  out of  5
rating by lisa Arkwright
"I needed to get my own insurance and Jaime was so very helpful and patient with me! She made the whole process so easy. I will always recommend these ladies to anyone looking."
We responded:
"Thank you for the wonderful review! It means so much to our Poland team to know we’re helping neighbors feel protected and cared for. Happy to hear that Jamie was helpful! Carrie Ratliff - State Farm Insurance Agent"
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Dylan Varian

May 1, 2026

5  out of  5
rating by Dylan Varian
"Very friendly staff, great service! Highly recommend"
We responded:
"Amazing! Thank you, Dylan. We appreciate your trust in our team and look forward to continuing to serve you as a valued State Farm customer. Carrie Ratliff - State Farm Insurance Agent"
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eric basora

April 22, 2026

5  out of  5
rating by eric basora
"Fast, easy, friendly customer service that i haven't had w anyone else. Thanks guys"
We responded:
"Thanks for the 5-star shout-out, Eric! We’re so glad you found value in working with us for your insurance. Thanks for being a State Farm customer! Carrie Ratliff - State Farm Insurance Agent"
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Lori Vuksanovich

April 17, 2026

5  out of  5
rating by Lori Vuksanovich
"Staff is always helpful and knowledgeable. I would definitely recommend Carrie and her staff"
We responded:
"Thank you Lori! "
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Samantha Frohman

April 17, 2026

5  out of  5
rating by Samantha Frohman
"The employees here are very professional and amazing to work with. 100% would recommend!"
We responded:
"Thank you so much Samantha! "
Profile photo of Cara Ricottilli

Cara Ricottilli

April 10, 2026

5  out of  5
rating by Cara Ricottilli
"Carrie and her team are fantastic! They are always available and helpful. I would recommend this team to anyone I know!"
We responded:
"We appreciate your trust in us, Cara! We’re here anytime you have questions, need help, or want to review your policy. Carrie Ratliff - State Farm Insurance Agent"
Profile photo of Alaina Fiorini

Alaina Fiorini

March 31, 2026

5  out of  5
rating by Alaina Fiorini
"Knowledgeable, experienced and always ready to help."
We responded:
"We’re thrilled to have exceeded your expectations, Alaina! Thank you for sharing your experience with our Poland State Farm office. Carrie Ratliff - State Farm Insurance Agent"
Profile photo of Julie McCully

Julie McCully

March 31, 2026

5  out of  5
rating by Julie McCully
"We have had life insurance through State Farm for years and each of my three kids also have it since they were infants…Carrie Ratliff’s office has always taken care of my family to make sure we have the right policies to protect our family!! I highly encourage everyone to have life insurance for all their family members and call Carrie Ratliff’s office and they will set you up!!!"
We responded:
"Thank you for the 5-star review, Julie! We’re thrilled to hear you had such a great experience with us here in Poland. It's a pleasure to assist you and your family with life insurance. Carrie Ratliff - State Farm Insurance Agent"
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Sofia Rose

March 23, 2026

5  out of  5
rating by Sofia Rose
"Great customer service. We love Maegan They gave me a great price on life insurance!"
We responded:
"Thank you, Sofia, for being a valued part of the State Farm family. We love serving customers like you! Happy to hear that Maegan assisted you with your life insurance. Carrie Ratliff - State Farm Insurance Agent"
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T. P.

January 9, 2026

5  out of  5
rating by T. P.
"Great service. Carrie and Jamie were very helpful and thorough. Much appreciated."
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Frank Sferra

December 19, 2025

5  out of  5
rating by Frank Sferra
"The team is friendly, knowledgeable, and always quick to respond when I have questions or need help. They take the time to explain my coverage clearly and make sure I feel confident about my policies. Customer service has been excellent, and I truly feel valued as a customer. Highly recommend!"
Profile photo of Brittny Miller

Brittny Miller

December 19, 2025

5  out of  5
rating by Brittny Miller
"Needed renters insurance and Jamie and Liz were great! Sent me over a few options with prices, they did everything super quick and was very seamless! Would definitely recommend this office for any insurance needs! Friendly, professional, quick and easy- what more could you ask for."
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Mila Farmer

December 12, 2025

5  out of  5
rating by Mila Farmer
"Elizabeth is a great agent, always listens to what the customer wants or needs. Definitely recommend Carrie Ratliff State Farm! These ladies are great!"
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Emily Winter

December 12, 2025

5  out of  5
rating by Emily Winter
"Best price in town very transparent. We switched everything last week and couldn’t be happier. Elizabeth was very helpful."
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Emmy Ann

December 12, 2025

5  out of  5
rating by Emmy Ann
"Best people best service, 10/10 staff. They are like family!"
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Mitchell Winter

December 12, 2025

5  out of  5
rating by Mitchell Winter
"Can I just say… WOW Elizabeth went above and beyond for my family. She was very straightforward about the price and explained what coverage I will have, and gave real life examples. I’ve never received this kind of service anywhere, they really care and will listen to what we value in our insurance company. They will work with you, check them out before looking somewhere else!"
Profile photo of Grace Leslie

Grace Leslie

December 12, 2025

4  out of  5
rating by Grace Leslie
"The staff is so nice and so professional! I had a great experience. They were very easy to deal with and great with the public."
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Mikey M

December 6, 2025

5  out of  5
rating by Mikey M
"Liz is great! helped me out with all my questions!"
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ariel grischow

December 5, 2025

5  out of  5
rating by ariel grischow
"The best place to go to for your insurance needs. Liz is the absolute best and so helpful. Definitely recommend!"
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Kim Sause

November 21, 2025

5  out of  5
rating by Kim Sause
"I love these girls.."